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Terms and Conditions

Prices and Sending Payments

Prices on the website are all inclusive of VAT (20%). Postage and packaging is in addition to the unit price of the item. All prices are displayed in UK pounds (Sterling). We do reserve the right to amend / change prices in the event of a supplier increase.

We currently accept payment by credit or debit card through Paypal.

Refund Policy

We hope you're happy with your online purchase.  However if you are not entirely satisfied with an item, please return it to us in its original packaging in a re-saleable condition and with all the relevant documentation within 28 days and we will be happy to exchange it or refund your money.  Please note that on returning an item, the parcel is your responsibility until it reaches us and you are required to pay for the returning postage.  This does not affect your statutory rights.

Once we have received your item, your credit/debit/ Pay pal account will be refunded for the amount originally paid, less the original delivery costs incurred at the time of the order despatch.

Refunds will usually be processed within 7 days of receipt of the goods.  Please ensure that you provide a valid receipt and documentation.

If the item(s) you have ordered are incorrect, damaged or faulty please contact us immediately and we will try and resolve any problems as soon as possible.

Measurements and Sizing

We do make every effort to give the correct dimensions of all our products and are given as a guide when ordering. All of the sizes are given in metric measurements. 

Product Descriptions

Every care has been taken to ensure the accuracy of descriptions, specifications, colour and price of the products. However, there may be occasional errors. In this event you will be provided with a full explanation and a corrected offer. All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon the order of goods being placed and delivered.

Privacy Policy

Museums Sheffield is committed to protecting your privacy.  Any information that we collect about you will only be used lawfully in accordance with the Data Protection Act 1998.  We do not store credit card details nor do we share customer details with any third parties.

Terms of Service

Please note that if you are ordering goods for delivery overseas you may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and Museums Sheffield has no control or liability for them.

Limitation of Liability

Museums Sheffield will not be liable for any business loss (including loss of profits, revenue, contracts or anticipated savings, data, good will or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed. 

Governing Law

These terms and conditions are governed by English law. You agree to submit to non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions and the contract between us.